Business Travel & Online booking sites & Travel Agents - Info & Updates 2009/10/25/ 13:20
Replacing Travel Agents? Nops; just duplicating them…
I have met a cool start up with a very nice application which will duplicate travel agents and will learn their behaviour. My first question was; are you looking to replace the agents? their answer was no no no, we are looking to empower them by giving them the ability to work 24/7 using their know how and by that allowing them to duplicate / multiply their workforce and work load.
In simple words, this is how Eva works using NLP - Natural Language Processing.
The clients will send simple text email;
“Dear Reem, i would like to fly with my wife; Shelley next Monday from NYC to LON and back after 3 days, i would need a hotel 4 starts in the city centre with 1 double bed, gym and parking as we need a car rental mid size automatic”.
Eva knows how to read this text and actually turn it into a booking !!!
I have seen it, it rocks - so far in closed Beta mode as they seek funds - Good luck, its not easy these days, but i see great potential in such system.


